At SafeSquare, customer service isn’t just a department, it’s our signature. We’re on a mission to make beauty and self-care authentic, accessible, and joyful, combining digital tools, personalized guidance, and genuine products.

As we grow both online and in our partner stores, we’re looking for a Customer Service Manager who leads with empathy, passion for wellness, and cares deeply about people.

What You’ll Do:

1. Manage and oversee the daily customer experience in-store and online
2. Respond to inquiries via phone, messages, and in-person with care and professionalism
3. Recommend products tailored to each customer’s skin needs and self-care goals
4. Monitor, collect, and report on customer feedback
5. Resolve service issues quickly and smoothly
6. Collaborate with marketing and logistics to improve the full customer journey

You’re a Great Fit If You:

1. Are a friendly communicator who truly enjoys helping people
2. Know skincare, beauty, or wellness (or are a fast learner!)
3. Think like a problem-solver and act with care
4. Are organized, tech-savvy, and detail-oriented
5. Want to be part of something meaningful and customer-first